GSTIN Cancelled Error When Creating e-Invoice – How to Verify and Reactivate

This article explains why the “GST NO Cancelled of Party” error appears during e‑invoice creation, how to check the GSTIN status on the GST portal, and what actions to take.

📋 Overview

The error occurs when the system reads a cancelled GST number (CNC) while the GST portal shows the number as active (ACT). Verifying the GSTIN status on the GST portal resolves the mismatch.

🔧 Steps / How‑to

1. Open the GST portal at einvoice1.gst.gov.in.
2. Navigate to Search → Tax Payer / GSTIN.
3. Enter the GST number you use for e‑invoicing and click Search.
4. Check the status column:
   • If the status shows CNC, click Update from GST Common Portal to reactivate the GSTIN.
   • If the status shows ACT, the GSTIN is already active; the error may be due to cached data in ecount.
5. After updating (if needed), retry creating the e‑invoice in ecount.

💡 Tip: Refresh the GSTIN master data in ecount after changing the status on the GST portal to ensure the latest status is used.

⚠️ Common issues / warnings

• Do not ignore a CNC status; the GSTIN must be active before issuing e‑invoices.
• If the status remains CNC after updating, contact the GST help desk.

✅ Summary

• Open the GST portal and search your GSTIN.
• Identify the status: CNC or ACT.
• If CNC, click “Update from GST Common Portal” to reactivate.
• Refresh ecount GSTIN data and retry the e‑invoice.